At Massey Plumbing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Such as your name, email address, phone number, service address, or billing details when you fill out forms, request a quote, schedule service, or contact us.
Non-Personal Information:
Such as browser type, IP address, device information, and pages visited, collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our website and plumbing services.
- Process service requests, estimates, and payments.
- Respond to your inquiries and provide customer support.
- Send service updates, appointment confirmations, promotions, or other relevant communications (you may opt out at any time).
- Maintain website security and prevent fraudulent activity.
3. Sharing of Information
We do not sell or rent your personal information. We may share data with trusted third parties only when necessary to:
- Process payments or deliver services.
- Assist with website hosting, analytics, or business operations.
- Comply with legal obligations.
- Protect the rights, safety, and property of Massey Plumbing, our customers, or others.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage or disable cookies through your browser settings.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or request deletion of your personal information.
- Opt out of marketing communications.
- Restrict or object to certain data processing activities.
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Last Updated” date revised. Continued use of our website indicates your acceptance of any updates.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Massey Plumbing
134 McCully Rd
Gastonia, NC 28052
Email: massey@masseyplumbing.com
Phone: (704) 864-1203
